SAFE™ MS provides comprehensive management of your SAFE™ Business platform and personnel from start to finish, combining SEAK’s in-house customer management with a 24/7 UK NSI Gold accredited partner Alarm Receiving Centre (ARC).
Through customer defined response protocols, SAFE™ MS integrates with your existing security provisions and partners to protect and enhance current personnel safety and security investment.
Green protocols: customer messaging and check-ins with responses collated on a dashboard.
Amber protocols: platform instigated responses referred back to the customer for action, or app instigated responses referred to the ARC for professional resolution.
Red protocols: directly to the ARC, who engage emergency services as required.
Operating 24/7 and with two separate locations for resilience, all alerts are dealt with by ARC call handlers trained to recognise signs of emerging threat and act quickly following specialist protocols to ensure a timely and appropriate response.
SAFE™ MS enhances your personnel safety by:
Delivering routine communications including proactive mental wellbeing messaging, as well as 24/7 management of critical situations as they occur.
Providing anytime response to alerts activated by app users, directly assisting your personnel in emergency situations by following proven protocols and notifying key responders.
Utilising location and alert data to direct key responders, or private and public emergency services, to resolution of the incident.
Contacting an app user if their amber SAFE™ Timer has expired, and referring missed check-in requests to the customer, to ensure their wellbeing, and escalating protocols if unresponsive.
Using URN privilege to communicate directly with public emergency services on behalf of an app user, ensuring the fastest possible response in life-threatening situations.